The High Five Company will not refund or replace melted chocolate. But it is your responsibility to order chocolate to be received at under 35✬. We pause shipping orders if the ambient temperature is over 35✬ in our and/or your location, in which case will delay such orders. The High Five Company is not responsible for incorrect shipping addresses or addresses where delivery results in a package remaining in a hot, rainy, or otherwise unsuitable environment.
We highly suggest shipping where you can receive the package immediately. The High Five Company is not liable for theft or damage during shipping or upon delivery. Please insure that the delivery address will not result in the package sitting outdoors for any length of time. These fibres have outstanding isulation characteristics, comply to European directives for contact with food products, are 100% recycable, and are made of clean recycled cardboard. The liners of the boxes are made of fine paper fibres. The EcoCoolBox which we use for insulated shipping is a unique, completely paper-based and environmentally friendly insulated packaging with an equal or even better insulation performance than EPS (tempex / styrofoam) based solutions. And in order to exclude risk of parcels being stored in a carrier's warehouse over the weekend.ĮcoCoolBox: an environmentally friendly insulated packaging In case of warm weather we ship out from Monday-Wednesday depending on the expected transit time.We make sure that the parcels are collected by the carrier as late as possible in the afternoon.Before shipping we check the weather forecast at our location, the destination, and locations along the route (if known).In which case we do not charge shipping- or order costs. In case you wish to book your own transport, you can indicate this at checkout. Alternatively, you can arrange shipping & collection yourself. We can arrange transportation for orders to customers outside the EU and will provide an estimate of the shipping cost. These survive temperatures up to 35 degrees for about 3 days. If the temperature reaches 24✬, we ship all orders in special insulation packaging with ice-gel-packs. We continue shipping throughout the summer! We charge a fixed fee for shipping (figures exclude VAT): After your order is processed and ready to ship you will receive a notification by email, detailing the scheduled delivery date and a Track & Trace code. For other countries the lead-time is about 2-3 days. These usually deliver within 24 hours (within Holland and Belgium).
It will remain possible to combine orders for stock products and Zotter's hand-scooped.
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In case you place two orders and want them shipped together we charge the shipping fee only one time (if the total is under the free shipping order value). It is not possible to combine stock products and special order products in one order. Orderring Stock products and Special Order Products On the Product page ('product data' tab) as well as on the Quick Order Form the type of product and the respective lead-time is indicated. if you order on Sept 2nd, you will get the product before Oct 10. These we do not stock, we collect all orders from our customers during the month and we order it in from the US on the first day of the new month, lead-time is then before the 10th of that month. These we do not stock and supply on customer order only. Hand-Scooped, Squaring the Circle)Īmedei, Cacaosuyo, Chocolate Tree, Dick Taylor, Fjåk, Fruition, Krak, Menakao, Taza, To'ak and Zotter.Īll Zotter hand-scooped bars, all squaring the circle and all product from the Zotter range that are not available online but only via the price & ordersheet.Īmano, Cuna de Piedra, French Broad, Letterpress, Luisa Abram, Mañoa, Mirzam, Ritual and Solstice.
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